Order form (fax)
Would you like to order goods from our catalog and need a new fax form? Then use this download.
Cardboard labeling
Please refer to this template on how to print shipping boxes for us.
Complaints / Returns
If parts of our delivery have arrived damaged, please use this form.
Direct debit authorization
With this letter you authorize us to debit due invoices from your account. This permission can be revoked at any time.
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Delivery
As a rule, we can ship your order within 2-3 days, or faster if required. During the season (August to October and January to February) we ask you to allow for longer delivery times.
Delivery is usually made by a forwarding agent; smaller and fragile or particularly urgent shipments are sent by parcel service. The delivery time depends on the region and the distance – it takes 2-3 days on average.
FAQ
Here you will quickly find all the answers to frequently asked questions about delivery or payment, the purchase in general, complaints and more. Jump directly to questions about the various topics. If anything is still unclear, please contact us!
Exchange / Complaint
If you have any reason for complaint, please complete the complaint form and send it to us within 8 days. You will help us to process the complaint by providing precise details. Returns from business customers are only possible in exceptional cases. We reserve the right to charge 20% of the value of the goods for storage and reconditioning.
New customer application
If you would like to become our customer, all you have to do is fill out our new customer application form. As an importer and wholesaler, we only supply tradesmen. We would therefore like to get to know you a little better and need some information from you. We look forward to hearing from you!
Was gibt es Neues in unserem Blog?
Between snow flurries and moments of success: A review of two trade fairs!
Impressive Trendset trade fair in Munich and preview of the Nordstil trade fair in Hamburg!
